Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never ever received these. But the Seller was in constant communication with Me ; throughout this entire 4MONTH ORDEAL. They communicated literally every step of the way with Me. I know none of this is THEIR FAULT. And their customer service is truly exceptional .... Really Great Customer Service. Just overall disappointing after such a long wait ; to not receive these. I really badly needed them :/ It is Okay. I trust in the Seller. I will , in fact , re attempt to purchase these exact boots. I think my experience was a One-Off and not typical of the overall experience with This Seller. Truly. I still do recommend. As I personally will again ; attempt to conduct Business with Seller.
Ziauriai grazus ir geri
It's beautiful thanks
The order is satisfied, the goods correspond to the description and price, delivery about 2 months but, taking into account the epidemic in the world is bearable. Size 11 (28) insole 16,5 cm
whaou super jolie
Nice
Size 27 falls however like 26. Otherwise very sweet
Took 4 months to arrive
Shoes SA beautiful girls. Corka has stope 17,5cm. First walkers SA bit wieksze, with a slight zapasem.
Cool. Thank you very much. I took a girl with a foot 27R., bolshevatye. Remain for the autumn.
Boots Super!!! Very beautiful. Shipping fast. Thank you very much to the store and the store!!!
Excellent.
The parcel came in 2,5 weeks. Boots liked the child, too, but they were naked shortcomings when unpacking with a lining, a small scratch on the shoe and a pair of sloppy seams. Seller agreed to refund some money, thank you!
Malomerki. Written 24R.(8 size) although in fact 23r. Quality is good)
Shoes are very cool! The sole is soft, the top is also soft, but we think they will. The child really liked! At the foot of 13,5 cm ordered 23 size, a little more, 1 cm, Terry socks are excellent. Walking is convenient, the leg does not hang out but does not squeeze the leg. Everything is just super!!!!! I advise everyone to order! Despite the quarantine everything came on time (somewhere 3 weeks)
Are very good
I love you! But they got a little big on my daughter, I'll keep them till I can use them haha
Perfectly Fit
perfect replacement for last years pair that were light pink, my nearly 4 year old loves her boots, last years pair are still in perfect condition but as with all kids shoes, she's grown quicker than the shoe could wear out....highly recommended. cushioned inner sole, soft outer material and chunky but light outdoor sole perfect for wet footpaths and walking on wet grass....
The shoes really liked, but in connection with the situation in the world, unfortunately they went long and were already small for the child.
There were weeks 3, Super shoes, the quality looks good, the size guessed, took a little more, stop 13 cm. Sent the store also quickly.
To bad 1 of the shoes has little damage upon recieving
Very cool... I advise the store. Only waited a long time (to Irkutsk
Super First walkers, soft, comfortable and for this... Pink, daughter not wanted their removable Size compatible with table :) is our second first walkers, first were warm and serducha wholeheartedly recommend.
Product complies with the description, flexible, perfect for children! There is not the small golden plate found on the sole but it does not matter