Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long delivery. Sneakers are very light and thin.
Cool, light, comfortable, I recommend
Minkšti Faini batukai! Ačiū
Super, fast delivery. Thank you
Good sneakers, we are a little big, but the daughter is happy, fit on a wide leg
We came in a month. Rosemer is slightly less than written well that he took with a margin. And so everything is fine. Takiege as in the photo.
Shoes very light.
Delivery a little long, but well received in good condition, the socks are flexible and identical to the photo Ordered the size of the super Girl
As in the picture very pretty
20cm = 32ismera Liuks Labai lengvi
Very nice shoe arrival quickly
Hello, the girl really liked. Thank you.
Comfortable & Good Looking shoes.
Krasovki full delight, look very cool size corresponds to the declared, delivery fast, but there was a delay in the pandemic. Definitely recommend to order
Light, stop 21 cm at the daughter, 34 is too big for 0.5 cm, but they did not take it back to back. Order came quickly. Ordered 27.03 came parcel 06.04. G. Lipetsk. Thank you.
Thank i've received the order , it safe and sweet ..Thank you
Cool
The product corresponds to the description!!
Nice shoes my daughter like it
Ok
קבלתי Thank you store
Took 33 size, came up perfectly. Very light, there are small flaws in quality, but for this price is excellent!
I advise
Beautiful and tidy arrived quickly
Shoes nice as the picture. Przyleciały pack of soft, were not particularly secured, but and any teardown was not. After opening feel peculiar smell, like cheap flip, but myśle that wywietrzeje and will be fine.