Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super effik. Fast delivery. Recommend
Cudo!
Bear is gorgeous. Quality is surprisingly good. Recommend calym heart!!!
Very nice rabbit
Soft toy comfortable to hold no stinks after otworzeniu shipping fast
Misio super nice feel not smierdzi shipping very quickly sent and same delivered
Przytulasek is przecudowny, very comfortable to hold. Zobaczyłam it U female friends and musiałam have it. Rapid delivery.
Good toy.
Mieciutki, not stinks, loved
This juz another bought przeze me Krolik. Previous kupowalam in size 25 cm, now for the first time 50cm and sincerely mowiac these smaller SA ladniejsze. This Tez is cool, but these 25cm may wiekszy charm. Anyhow Siak recommend.
Cute little bunny. Arrived to me in under 3 weeks. Recommend
Super. Is huge
Mascot is super! Shipment very fast napewno zamówię again from this store.
Good and very fast
Bunny such as the picture and the description. Very nice touch, without any smell. Ordered 12.11 shipment dotarła 26.11, I am very glad :)/25 cm/
Very fast shipping, nicely packed. Not stinks. Recommend!
It's already my third soft toy with this auction. I am very glad. Great quality.
Cute, Mascot. It's already third plush bunny, whose zamówiłam. Fast shipment approx 2 weeks. RECOMMEND!
All okej, Bunny prześliczna. Only one leg conversely sewn
Very very cute, same as the pictures… and arrived with a month in advance… Super
package arrived safely, nice & soft material. but the stiches quality is so-so. I need to re-stitch to fix some holes
Product complies with the description. Rabbit is big, delicate, no brzydkiego smell. Recommend!
Ok
Once again not to zawiodłam :) quickly smoothly and without problems. Mascot is cute
Polecam!