Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
The shipping time consists of two sections –
Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
Shipping Time: The time is taken to arrive at the destination after dispatch from our warehouses.
We use a high-security checkout procedure on our site to protect both the customer and forhappybaby.com. This may extend our processing time up to 5 days as we fully verify our customers and fulfil orders
How long will my order take to arrive?
Orders are shipped by DHL, EMS, USPS and other delivery partners. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on www.forhappybaby.com.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
Where do the products ships from?
forhappybaby.com works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular baby, kids parents products. Because of this, your order can be shipped anywhere from the USA, EU, China, India, Indonesia, Vietnam, with USPS, DHL, EMS and other delivery partners.
Cool Robot, daughter is happy, everything works, repeats, sings, dancing. Ordered 14.05, the Mail arrived 29.05 in Ukraine Donetsk region, purchase satisfied, the store recommend!!
Still not tested
Din păcate coletul nu a ajuns deși au trecut aproape trei luni de când am făcut comanda. Am initiat disputa și am cerut banii înapoi, care mi-au fost transferați pe card automat peste cinci zile.
Arrived right. He speaks, sing and dance.
Today came my pocket robot! He's very nice and cool, I love him very much. The box came to know but not much to get could all the robot works well from AAA batteries only one battery is needed. The truth does not know how to speak Russian well, it's OK, he is very cute and beautiful this is the most important thing
Think quicker customized too well and store God Dead Sea products for enterprise-groom pen marks have long but well shipping A good enough
The toy is externally all right, while there is no battery, then I'll add. Seller recommend.
I love this Robot
Everything is fine!
Toy small liked. With a new battery quickly moves, the probability of falling is great. Pronunciation speech is fuzzy, and quiet-would put the speaker from the phone.
Small. Just for the baby. The box was crushed, but it's already Mail
Delivery to be very fast
He's so cool! The box came crumpled, but the toy is OK. He doesn't let a little kid out of his hands. Sings a quiet, pleasant voice. This is the only musical toy that does not annoy me. He speaks English, repeats in any language, dancers, maintains dialogue, sings, blinks. There is a lever on/off. Headphones-2 buttons with different functionality. AAA battery. Definitely recommend to buy for small children. The parcel came very quickly.
Cool.
wunderbar
Works speak English, corresponding to specific questions, has functions of recording and repeat and playing music, to which dancing. Cool toy.
Thank you store. 22 days in eagle.
Up to MOS area 2 weeks, the description corresponds, completely has not figured out yet, but children liked
The robot is cool. Sings, dances, repeats words.
Little funny robot. Grandchildren liked
Everything is fine, it works! Little robot. All in English. The child liked. Packed well. Delivery is fast. Need AAA battery.
The robot is interesting. I ordered another one from the store, but a little different appearance.
Great robot. The child is happy. A lot of songs sing. Repeats words in the Russian language.
Very nice, speaks in English, good store
Unfortunately the goods did not come, returned the money