Frequently asked questions
COVID-19 effect shipping time?
Yes. As an event out of our control, we can not guarentee timely arrival of the products to your address. Various Governments restrictions may effect the courier companied to fulfill the order. But we can assure that you will get the parsel after your goverment relaxed the state of lockdown or resrictions.
Please note: You will get a refund / same amount dicount coupon for a later purchase, if the product is damaged or defect.
The shipping time consists of two sections –
- Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
- Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
We use a high security checkout procedure on our site to protect both the customer and forhappybaby.com. This may extends our processing time up to 5 days as we fully verify our customers and fulfil orders.
Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping is free but some destination are difficult for our delivery partners to reach hence some costs are involved and are calculated based on shipping method (air, sea or land) and product weight / volume. We will let you know the change in advance before shipping and confirm. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Where do the products ships from?
forhappybaby.com works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular baby, kids parents products. Because of this, your order can be shipped anywhere from the USA, EU, China, India, Indonesia, Vietnam, with USPS, DHL, EMS and other delivery partners.
And above all, we are here for any help that we missed to detail in the page hit the chat button below or send us a message.