Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely doll ואיכותית. recommend.
The order arrived in Peter for a month. Thanks to the store-managed to the new year!
it is in a good quality and I got a cute banana
Eyes are brown, but still über cute
The noticeative dog!! The toy is soft, does not smell. True ears changed, I hope to straighten) the store put a small gift))) in general, super, the goods are happy. Shipping about 1,5 months
Thank you! I take not the first time
Lovely baby, it was necessary to take a larger size, but also so cool. Thank you!
Wonderful soft plush! Milota! Arrived on time.
Chic dog, the store put the gift thank you very cute!!!
The toy is very soft, pleasant to the touch. There was no smell. Qualitatively stitched. It came to the RB for a month. Seller recommend))
Recommend!!! Mascot compatible with photo :) Very fast shipping :)
Cool, very soft toy, as a gift sent a cute keychain, thank you!))
Awesome soft big toy I took it as a gift, now I want this and myself
Everything came quickly. Everyone is happy)))
Cool toy, very soft, as a gift put here such a banana, thank you very much
very huggable and soft, looks just like the picture!
The dog is cool, soft, pleasant to the touch, there is no unpleasant smell. It was true for a long time, more than a month, but this delay was in Russia, the customs lay the parcel for almost 2 weeks. The parcel was tracked, with the store did not communicate, there was no need. The seller put a small soft keychain in the form of a banana, very nice. Thank you. I will make a photo later, because. The toy will be placed under the tree and now it lies in a secluded place. Seller recommend. All happy new year
Very happy with my purchase! So cute and cuddly!
Got very fast! Quality at height, cute toy <3 probably order more
The order came very quickly, it reached Moscow in two weeks. Very satisfied with the toy, bought for a gift. I'm sure that he will like it) the material is very pleasant to the touch, the toy is stuffed as needed: not too soft, but not too tight. At the seams, some threads stick out, but this is a good thing, the overall impression does not spoil. In size took 55 centimeters, the store did not cheat: The toy looks very cool!
Good Toy, good quality. The same in Zakka and others. Twice as expensive. Thank you!
Got it, track tracked
Parcel arrived very quickly beautiful consistent with the photo
Best pillow! I ordered the largest. Lie comfortably, squeeze comfortably. Filler is uniform, high-quality. The first couple of days was a slight smell, then disappeared.