Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello, the goods are according to the description, the quality is good, delivery fast to Ukraine in 14 days "New Mail". The size table is the same! I recommend you this store and the product! Thank you!
Arrived so soon. Great product, strong and well finished. Well packaged. Very recommended. My daughter's foot length is 12,5 cm, I brought size 17, was a little bigger for her, maybe a 15 was the perfect size.
we haven't tried them on yet, so I'm not sure about commodity and size... but we got them and they look sturdy comfortable and pretty
Size according to description, they are very nice and beautiful. Perfect purchase and very fast shipping
Cool tapulas!! Fly off the foot very quickly with any inexperienced movement. In general, there is no fixation on our thin leg
The order came quickly for 2 weeks, the quality is good, the size approached the table, I'm very satisfied
Product complies with the description. Quality very good. Fast shipping
Good shoes for the baby. Matches the photo.
Very cool according to description
perfect just as described, 2 weeks delivery for France
47 days to Minsk
The purchase is very satisfied, with the size guessed, and the parcel came quickly
All fine. Are already sophomores that we use. Excellent.
There was a month, on a wide leg Cheli well. Size in the butt on the leg 10.5 cm
Very healthy! The store sent quickly, by tracking came to the country literally for 1-1.5 weeks, and then lost and did not track for a long time. As a result, I received after 2 months only. There are no questions about quality and size. 100% I'll order another pair for growth.
Good sneakers, well suited for a wide foot. The sole is quite soft, elastic. For comparison, in the photo above sneakers with a more solid sole, which liked more (took elsewhere). And, of course, the sole is not orthopedic, you need to alternate with another, more orthopedic shoe.
Fast delivery! cute very) soft and elastic is not tight) in the photo seem more vivid.
Identical as the picture, no smell, a little big but wzięłam size bigger, will be for autumn or next spring. Very fast delivery, recommend
We arrived quickly, in 3 weeks! Neat, without an unpleasant smell, in the summer we will wear)
Super souples, merci!
Super my son finally keeps slippers
It was quick. Everything corresponds to the description. Light, the elastic band is soft, for summer is good. We took the size 9 (on the insole it is written 22) on the insole 16 cm.
Perfect, buy more!