Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is identical to the description
This kangaroo is different, but I do not know where to write and where to complain. we were sent not a working slingshot he obsalyutno does not work, we bought it for $75 and the laser does not work, the store specifically refused to communicate. We fundamentally, in no case will stop complaining about the bullying of the seller over the customers. Please take appropriate measures, too, for the sake of the Lord, to stop these deception and bullying, against men. God bless you. Always have been satisfied with your goods and service.
Came in a special case. The quality of the material is good. Prodovtsa recommend
Super happy. Very good quality. The shoulder handle is padded. To open the insurance you must press a button making the hitch safer. The edges are padded. Quite wide. I recommend it
As described, of very good material, it is noted resistant, excellent seams and clasp safely.
Very good material looks very safe arrived super fast I recommend the store
Excellent product, very useful and practical, 100% recommended. Fast shipping and delivery.
Awesome vendor, great buy and fast shipping, definitely recommend.
Very useful for putting the baby in arms, not if for 3 m babies, excellent material quality.
Very qualitatively sewn. The material is pleasant, all as in the description. Another personal bag.
Good product, firm and smooth material. Baby struggles at first but then relaxes and sleeps. Fast shipping.
all has gone well
Really fast! Good product!
Product of very very good quality I recommend the store and the product
While I haven’t put a baby in it as of yet because my granddaughter has yet to grace this world, I did try it out with a doll and it seemed to fit perfectly without digging into my shoulder. It came way faster than expected as well.
Just like the description. Fast delivery.
Very good quality and everything perfect, now just need to know how to put the baby right
The goods came on time. Seam quality is good. Clasp-lock with protection, just by chance will not unfasten.
comes with a carrier bag. actually very very happy with it . exactly as described.
Very good. As in the description
Great, comfortable, it's as i expected.
Thank you super excellent
It's perfect Love it so comfortable with baby
2 month shipping. Poor communication. Product as per description. Buy elsewhere.