Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, warm enough as I expected. Good quality.
Excellent fast delivery
It's beautiful, it's toy very happy. The quality is very good and the order is dated 13 October. It took 11 days to arrive in Edinburgh. It's the least-time order. Very well with the store, I changed the color to another and had no problem. 10 stars if I could. Thank you very much seller.
nice material very cute
The jacket is cool, stylish and warm. I order the 2nd time. Delivery fast 6.09 made order 19.09 took by post. I recommend the store!!!
Very wide, although we are not thin, and the gate is wide
Very good quality jacket,warm.
The jacket is very good. Quality corresponds to price,warm
Alles ok
Thank you!! Cool jacket, all as in the picture, the height of the daughter 1,08,, perfectly fit, warm!
Lovely
i love it
Love it! great material. Im very very happy with product.
The blouse came for three weeks, small size, in the photo under the jacket size 3 t, and this 4 t, thin, when looking at the store in the photo look more magnificent and warmer, the upper part is something similar to not a dense mahru, on the blouse is written height 110, but i have a girl 87, and she is stuffed too big, And since there are cuffs that and norms.
Very nice. Good quality.
Bibi Perfect as usual
It's very pretty. Fast delivery, very happy. Thank you.
Nice bomber. Ordered 4 t, Came size 110, something i overdid, our height is 86, we will dress in a couple of years))) perhaps i will order more, for size or two less. delivery about a month, fully tracked.
Very good. Is the second I buy.
Excellent jacket for cold time. inside artificial fur. fast delivery. two weeks to moscow. I recommend.
Fast delivery and wonderful material. Recommend. Seller Exactly like the pictures.
The jacket is super. Warm. Without protruding threads. Wonderful thing. The product corresponds to the description. I advise the store.
Awesome jacket keep warm! I thought it would be black but it is navy blue. size really good
warm. fast delivery.