Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, looks luxurious! I hope it will fit my daughter well (X-mas present).
Beautiful, same as the photo, there was no communication CN the store, but the product arrived in less than a month
They are great! As the picture
Shoes are beautiful. Full match on the description. Clear size. Not on a tight leg. The rise is average. I reinsured and ordered a larger size, so it turned out-they are large. On growth. Packed in a regular duster film and postal envelope. But nothing was damaged. There was a pungent smell of glue, I noticed it at the post office. Delivery is fast. The order was issued on November 11, 2019, the Mail arrived in Minsk on December 03, 2019.
The order is made for 2 weeks, I order super shoes not the first time, the girls are delighted)))
Sending and shipping lightning fast, only 2 weeks, which can not but rejoice. Shoes surpassed all expectations: they look better than in the photo (it is impossible to convey the whole shine in the photo), the size grid corresponds. The child is happy. Thank you!
Very beautiful, run a bit large but better as well! They Are fine to feet
Shoes came quickly, the size, as ordered, the quality is excellent, my daughter and we really liked!!!
Very beautiful and well made. Arrived very fast.
Same as in the photo, and I send fast. It's for gift, but I'm sure the girl loves it. Recommend store!
It seems to measure on the leg, we were bolshevaty, it was possible to take two sizes smaller.
so so lovely
Beautiful and very well done!
so beautiful. Just same as the pictures.
Hello thank you came shoes quickly very beautiful. But not comfortable very hard as wooden.
Beautiful they are very beautiful and my daughter loves I highly recommend the store
Very beautiful shoes) I bought my granddaughter) I would have worn such))!
beautiful shoes as picture but are extremely slippery
as described, so fast under 3 weeks
As shown in the picture. Snellet than 2 weeks in house. Very satisfied
Beautiful. Seller is super helpful, sent the product very fast as I asked. thank you very much
Very pretty, my daughter likes me, just like the description
The order came in 17 days all the goods cost their money