Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
The shipping time consists of two sections –
Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
Shipping Time: The time is taken to arrive at the destination after dispatch from our warehouses.
We use a high-security checkout procedure on our site to protect both the customer and forhappybaby.com. This may extend our processing time up to 5 days as we fully verify our customers and fulfil orders
How long will my order take to arrive?
Orders are shipped by DHL, EMS, USPS and other delivery partners. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on www.forhappybaby.com.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
Where do the products ships from?
forhappybaby.com works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular baby, kids parents products. Because of this, your order can be shipped anywhere from the USA, EU, China, India, Indonesia, Vietnam, with USPS, DHL, EMS and other delivery partners.
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The jacket really liked, took his son to grow. Inside, the fur lining on the back and chest, the hood and bottom of the jacket are sewn with fleece. Sleeves are insulated with sintepon and sewn with a lining fabric. Externally, the color is not as bright as in the picture. After washing did not shed, the color remained the same.
The jacket is good, warm. A little threads stick out, not critical. Fur ears in the sleeves are not, but there is a Synthon. I ordered for 2 years, for growth, the size came 9. very satisfied, I recommend!
Product not arrived Elie שלחתי message to the store והמוכר Kinder sent me jacket new singing מצויין quality good מאד wheelbarrow מאד !!!
ok
Everything is fine
Good quality without defect or smell, I recommend this store arrived after 3 weeks...
The jacket really liked) is not small, take your size. Through the buttons, the wind does not blow. Very soft, does not prevent the child from playing, it will not work in Great Frost. We live in Odessa, just in our weather. I recommend.
Very cool bolero, heat and interesting. Recommend
I left message to the store before shipment of product. He/ She responded well and fast shipping. Strongly recommend the seller.
Super jacket! Warm. Ordered size 9 months size just.
The jacket is beautiful very warm I ordered size 12 m and it's a little big I think there's a boy left two years old but no problem that's why he'll use it next winter I'll buy shipping again very fast to Mexico received without defect or odors
Amazing product... Too much statisfied...recommended hope to shop again
Everything is fine. For 11 months the son took the size of 18.all as it should.
Very good jacket .. I advise you.
6gün gec gəldi, amma normal yaxşı gər cəhətdən!
Good card, I advise
Good
Beautiful color, hot and quality product, well cut, on the other hand to avoid for the rain. I recommend this product
Equal to the picture excellent quality, bright color I loved I 've taken size 24 months for my one and a half year old baby is perfect. I recommend it
Super bolero all comply with the description. Recommend
20.09.19 paid for the goods and only 25.09.19 the store sent it. The jacket came to the city of Krasnodar to the Post Office on 12.10.19. The jacket is beautiful, pleasant to the touch, for autumn and spring the most it! From a small minus on the hood near the line there is a small shoulder. The jacket is not small so that take on the age of your baby. I did not communicate with the seller, it was not necessary. The purchase is generally satisfied. I recommend.
Well stitched, without extraneous odors, warm jacket. Size, approximately 110.
The jacket was not sent quickly, had to communicate with the store, so that they hurried. The jacket came, for a month. Quality is good, odorless. Size corresponds, not small.
Jacket is beautiful and very well made, recommended!
Excellent raincoat-windbreaker, the color is bright, the size corresponds, delivery 3 weeks to saratov. with the store did not communicate. Recommend product