Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Toy-pillow. Super soft, odorless. I advise you to take!
super soft and huggable, arrived in good and clean condition, receiver loves it.
Chic plush sobaken, take a second time and a big (last time was small) Terribly entertaining and soft, after delivery do not even need to distribute the stuffing As a gift put a cute banana The only negative is a slightly wrinkled face and long delivery (already because of our mail), but it did not spoil the joy In general, I strongly advise everyone, the most H The best that can be found on Ali
I ordered it on the 4th of December and today is 23rd and i am shook because of how fast it came, looks good too and is very soft
Great, thank you.
I felt it was high quality.
So cute!! Everyone in my family loves it! I was going to gift it but it’s too cute!!
Very nice soft toy!
Before Tver delivered to the post office exactly a month. Beautiful, but too soft! Plus some toy banana included.
Came in 10dni!! I am very satisfied, is very mięciutki, recommended!
Cute and it's easy to adjust the stuffing in a way you like and they even included a free gift. Very charming.
Arrived Great, loved
it is quite good quality! its soft and great to cuddle! absolutely love it :)
very satisfied with purchase..
Order 30.11, arrived 18.12 in Bryansk. Cool toy! Took for a gift for the new year for the child. Such a wonderful cat that I myself would play with him. Thank you store!
Realy realy soft, we love it, thank you, I’ll buy it one more time
Wonderful soft toy. Very soft and comfortable to hold. Fast Delivery:-D
Fast shipping and delivered in about 2 weeks. All is good.
Very accurate description. Very soft and cuddly toy.
It came very fast and it´s reeeeally soft. I love it.
I took as a gift for the new year, Super Bulka just delight The sizes are of course indicated, but what is it huge all the same
is very soft and it arrive fast , thank you !
Soft and good toy pillow. Suitable either for a child or as an ornament