Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good value for money
I buy these beauties for the second time, the child likes, the quality is also not bad
Very nice, good shoes. We already have the other size.
Sneakers are good. Ordered size 10, length on the insole is exactly 17 cm (third photo). I'm happy)
Very happy. I order the second time. Delivery month. Thanks for the gift)
Outside look good, inside a little curves seams and there are threads. The store is sociable.
Shoes are super cute and very good quality! delivery took forever - shoes now are too small for my kid.
Excellent. top store. Thanks
Same as in the picture, very cute and good quality
Excellent, size fits perfectly.
I bought for $9,75. Delivery to Peter 45 days. Wrapped in a bag, as a gift put a penny bracelet. Size on the sole 27, the length of the insole is 16,5 cm. Outwardly quality, but inside does not fully sew the lining (. it will have to be glued, or it will be knocked down with a foot.). Until my son wore, they're summer. I did not communicate with the store. The result is beautiful, their money is worth, but no more.
Very beautiful. The track was not tracked, the store did not communicate. Thank you, I liked it. She took for a 5-year-old child, spring-summer should be enough
They are very nice and the size corresponds
Very cool and comfortable
As presented in the app.
Walked for a long time, more than a month to Tyumen. Some where the strings and glue can be seen, but not critical, for such money you can buy!
I'm very satisfied
There is no infection, the quality is not bad. In the summer did not wear, I do not know whether the leg sweats in them
This time שניה invite the shoe. recommend מאד
Good quality, good size, and I arrive super fast before the agreed date
Look super. Very fast future. Zero glue, strands or smell.