Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
PERFECT!!!! 10 STARS VERY FAST VERY GOOD
They just fire. ordered sinishki. descriptioncorresponds. reached the specified time, thanks to the store. The size corresponds to our Russian 24. definitely recommend.
Excellent sneakers. Thank you very much.
Quickly enough sent, the goods went to Russia for three weeks. The quality is very good, the child liked it.
Before SPB three weeks, the description correspond, the quality is visually good, the size table corresponds to took 1,5 (written on the sole 34) came up as I wanted with a margin, the child is happy. I recommend the store. Thanks to the store.
Thank you. All quality, i recommend.
I liked it very much, the quality is excellent, there is no smell, on the leg 22,5 cm size 3 is excellent and with a margin small. Recommend store
Sneakers excellent quality just super came on time as promised after three weeks, the store quickly answers questions, with the size is not much guessed bolshevaty, the seller and the sneakers recommend excellent thanks
Very good! Like.
Very good quality and the delivery time is also faster than I expected.
This is the second pair that i order from this store, the first time i ordered for the older daughter to school, she loves them very much, and now she ordered for the younger. Delivery is very fast ordered 27. 07. received 7.08, the first time also within 10 days, if you need to buy more shoes, as children have a leg growing, then only this seller,
very nice shoes, good sewing, maybe a little small, but overall the quality is good!
Excellent item and very good quality thank you
They're incredible. Beautiful and very good quality. They're a little fair less bad i asked for a number more
Excellent product and store. The number perfectly matches and super fast shipping 10 days to spain. Exact description. 100% recommended
As I wanted, its size very well, I recommend
Good quality ~~ satisfy...
Excellent sneaker, the size range corresponds.
I order a second time from the same store. All as always at the highest level. Good sneakers. Thank you for the gift, stickers. The goods were about a month. Smelly smell is not present, the seams do not stick out, the shoes are made dizzy. I advise!
Sneakers are very cool! We wear the 28th size, took 29 r, this is 11,5 from the store, came up perfectly with a margin, widens the finger, you can already wear and enough until autumn. I'm happy.